10% OFF & Free Shipping | Ends: | Code: RUSTY

Shipping Policy

Order Confirmation:

Shortly after you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we reach out to our suppliers to confirm that products are in stock and available for immediate shipment.  If your item is made to order (i.e. Artifkats Products), we will have production begin right away. If your item(s) are available for immediate shipment (within 72 hours) or being made to order, we will process the charges to your credit card.  If a not made to order item is unavailable, we will reach out to you via the email address provided at checkout.

Order Shipment:

For in stock orders, once we process the charges to your credit card, your item(s) will ship within 72 hours from the time of your order.  We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided at checkout.  If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at Sales@TheRustyMarquee.com.

Domestic Shipping:

The Rusty Marquee's standard shipping uses FedEx, UPS, and USPS Ground services.  
Most in-stock items leave the warehouse within 72 hours.
Artifakt's Items are Made To Order and typically ship in 5-7 weeks.
We ship from multiple warehouses around the United States. 
Delivery date may vary based on shipping method selected and distance from our warehouses.

United States / Canada Shipping Options:

US - Standard

Arrives in 3 - 8 Business days *

FREE GROUND SHIPPING
Choose FREE SHIPPING at Checkout

US - Express

Arrives in 2 - 4 Business days *

$25 - Order total under $99.99
$100 - Order total $100.00 - $299.99
Contact Us - Order total over $300

US - One Day

Arrives in 1 - 2 Business days *

$50 - Order total under $99.99
$150 - Order total $100.00 - $299.99
Contact Us - Order total over $300

Canada

Arrives in 5-12 Business days *

$5 - $100 (Depending on order total)

*Express and 1 Day shipping for Vintage Marquee Light products and Trek Decor only.
Vintage Marquee Lights orders must be placed before 12:00pm EST for same day shipping.
Only House Address Orders will be delivered on Saturdays.
Packages addressed to Commercial Locations will be delivered weekdays only.

We do not ship internationally.

Cancellations & Refunds:

If you would like to cancel your order after it has already been shipped, you (the buyer) will be responsible for shipping charges and return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

To See Our Return/Exchange Policy, Visit: Returns/Exchanges