Besides the Bill of Lading (BOL), the Proof of Delivery (POD) is one of the most important pieces of paperwork for any shipment. The delivery driver will carry the Proof of Delivery receipt, which signifies that the shipment has been delivered. As a legal document, it is multi-purpose, serving as:
The Proof of Delivery is a legally binding contract, so if you sign it and then notice damage after the driver has departed, you will face an uphill battle trying to recoup the cost from the carrier.
When a consignee signs a proof of delivery, that signature denotes two things:
So, if you tell a carrier that you found damage after the fact, they will point to the Proof of Delivery as their legal evidence that they upheld their bargain and that the damage must have occurred on your watch.
For the reasons discussed above, it is crucial that you thoroughly examine each item or pallet that gets delivered. Before you accept a shipment or inspect for damage, ask yourself the following questions:
Once you have established these facts, it is time for you to inspect the cargo for damage or wear.
Take the following steps to ensure your company and goods are protected:
If upon your cargo inspection, you discover that certain goods have been damaged during their passage, it is essential you follow the mandated steps in order to reach a pleasing resolution. Remain calm, make notes in the proof of delivery and then follow these steps:
Whatever you do, never turn the driver away, unless the wrong cargo was mistakenly delivered to you. At the end of the day, refusing the shipment will likely cost you more, since the carrier could charge you for additional shipping costs if the driver has to come back. So, do not turn the driver away, make the notes of damage, sign for the delivery, and accept the damaged freight.
While it may feel counterintuitive, like you are the loser in a game of hot potato, accepting the freight is the crucial step towards compensation. A package can be damaged for a variety of reasons; a damage claim will seek to discover what went wrong and where it went wrong along the way. Damaged cargo could be the fault of the shipper packing the goods improperly or the carrier handling goods too roughly. Only after determining who is at fault can a consignee have their losses recouped.
Certain insurance policies require you to accept freight. If you refuse, it will nullify their responsibility to pay. The reason for this is, if you send the goods back, the carrier will be in control of them. This means that they could experience even worse damage while the claim is processed. By accepting, you remain in control of the damaged items and the situation.
Documenting the entire process is critical. It lays down a trail of breadcrumbs for insurance companies or carriers to follow during remediation. If it looks like your goods were improperly or wantonly packaged, write that down. Your notes should be extremely detailed; the more information, the better. Add dates and labels where necessary. On top of that, it is vital that you keep copies of:
Please note: If bulbs are broken during shipment but the structure itself is not damaged, please email us at firstname.lastname@example.org. We will do our best to ship replacement bulbs right away. Broken bulbs during shipment do not change our refund policy. If you return your sign because of broken bulbs, you are still responsible for shipping/return shipping charges.
Please note: The irregularities and variations of color, shading and texture, and the imperfections (scratches) are natural characteristics of metal and are authentic rustic features. These irregularities add to its natural and unique beauty and in no way are to be considered defects or damages. No two items will be exactly the same – this is your best guarantee of its authenticity.