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FAQs

The Rusty Marquee is a small, family owned business located in the heart of Washington, DC. We specialize in metal letters, signs, decor, and pretty much anything metal with lights (and a bit of rust). Most marquee letter shops carry only one style of lights/font.  We came together to bring you various collections to fit your style needs.

Accepted Payment Methods:

    ✓Credit/Debit Cards
    • American Express
    • MasterCard
    • Visa
    • Discover
    ✓PayPal

Of course! Here at The Rusty Marquee, we are dedicated to selling the highest quality products using only the finest metals, and other materials. Our entire catalog of products is fully guaranteed against defects in materials and craftsmanship. Each brand has its own product guarantee, as well. To read more about our product guarantee, click here.

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation. An additional e-mail will be sent when your order is shipped.

The District of Columbia requires us to collect sales tax on all orders shipping to Washington, DC. The appropriate sales tax will be added to orders within DC at checkout.

To request a change or cancellation of an order, please contact Sales@TheRustyMarquee.com.

Please visit our Order Status page to locate your tracking information. You can also find your tracking information in our Shipping Confirmation email. If you did not receive this email to your inbox, please check your spam folder.

If your order is stock and we process the charges to your credit card, it will ship within 72 hours from the time of your order. If your product is made to order, it will ship in 4-6 weeks. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 3 business days of your order, feel free to follow up with us at Sales@TheRustyMarquee.com

✗ At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.  

✗ At this time, we are unable to ship to a P.O. Box.  We apologize for the inconvenience.

We would be glad to further assist you. Visit us at our Contact Us page to get in touch.